Credit Control Manager

About Atrium

In a world of constant change, you need an insurer who has stood the test of time. Our reputation is built on consistency, expertise, and a client-first approach.

We manage Syndicate 609, one of the oldest syndicates at Lloyd’s, with a history going back to the 1930s. Our longevity reflects the strength of our underwriting discipline, the depth of our relationships, and our ability to adapt to the evolving needs of our clients and the wider insurance marketplace.

We’re all in it together at Atrium

We are committed to creating an environment where people learn, grow, and follow what they’re passionate about. Our culture encourages staff to feel confident in making decisions at any stage of their career and do work that makes them proud, knowing they’re playing a valuable role in shaping the success of the business.

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Role

Atrium is looking for an experienced Credit Control Manager with an understanding of the Lloyd's Market to help manage Atrium’s Inwards and Outwards Credit Control and Internal Broker.

Description

• Lead Atrium’s Internal Broker Services proposition, including working closely with Underwriting Teams, Compliance, Claims and Finance departments.
• Lead the collection of Inwards premium for Syndicate 2026. Liaise with brokers where required to reduce exposure and potential to bad debt and lead the issuance of Notice of Cancellation (NOC) performed by the wider Operations department.
• Manage the collection of Inwards premium for Binding Authorities written through Atrium’s AUGold platform for Syndicate 609.
• Work closely with Atrium’s Outwards RI department to manage the collection of Outwards debt and credit risk.

Additional Responsibilities:

• Build effective relationships with Underwriting Teams across Atrium along with monitoring the performance of Velonetic (DXC).
• Liaise with the Actuarial department to agree Ultimate Premium projections for Syndicate 2026.
• Attend Atrium’s Binder Management Forum (BMF) and Financial Risk Sub-Committee (FRSC), and escalate material issues & concerns to Atrium’s Senior Underwriters along with liaising with external auditors where required.
• Liaise with Atrium’s Compliance and Actuarial departments to analyse broker accreditation & value at risk using REG Technologies Credit Risk Ratings.
• Manage and constantly evolve Atrium’s Inwards and Outwards Credit Control policies, controls and procedures. Oversee the uniform data capture of Atrium’s inwards premium into the Policy Admin System (PAS).
• Continuously develop Atrium’s best in class Inwards and Outwards Credit Control systems, to maximise efficiency and facilitate the collection of Inwards & Outwards premium.
• Constantly evolve Atrium’s Management Information (MI) and Key Performance Indicators (KPI), including late signed premium / aged debt, broker risk / value at risk and reconciliations to Actuarial Ultimate Premiums.

Required Knowledge and Skills

• Credit Control experience in the London Insurance Market
• Experience using Velonetic Market Portals
• Good judgement skills regarding task prioritisation & organisation
• Highly numerate and analytical
• Excellent written and verbal communication skills
• Negotiation and Presentation skills
• Effective Relationship & Stakeholder Management

Atrium offers all permanent employees the chance to work flexibly through our charter for flexible working - we actively invite applications from candidates requiring any form of flexible working arrangements.

Atrium is an Equal Opportunities employer with a strong and passionate commitment to Diversity, Equity, and Inclusion. Atrium actively invites applications from candidates requiring any form of flexible working arrangements.

We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please get in touch.