Senior User Researcher

Are you ready to make a real difference in the lives of millions? Join us as a Senior User Researcher and help shape the future of public services through innovative digital transformation for the UK Government.

Why This Role Is Exciting?

• Impact at Scale: Your research will directly influence the design and delivery of digital services that touch millions of citizens, improving how government interacts with the public.
• Flagship Projects: Work on high-profile initiatives, collaborating with multidisciplinary teams to solve complex challenges.
• GDS Methodology: Be at the forefront of government digital standards, applying GDS principles to ensure services are user-centric, accessible, and effective.

What You’ll Do:

• Lead Research: Drive user research projects, partnering with Designers, Developers, Analysts, and Service Design/Data Science teams to deliver actionable insights.
• Innovate & Experiment: Use a full range of qualitative and quantitative methods—guerrilla testing, workshops, persona creation, card sorting—to uncover user needs and test new ideas.
• Shape Strategy: Devise research strategies, analyze findings, and translate insights into recommendations that guide service design and development.
• Mentor & Collaborate: Support junior researchers, foster a collaborative team culture, and champion the integration of user insights throughout the design process.
• Agile Environment: Thrive in a fast-paced, agile setting where creativity, initiative, and resourcefulness are valued.

What We’re Looking For:

• Government Experience: Strong background in government digital projects, ideally with hands-on GDS experience.
• Research Expertise: Extensive practical experience in qualitative and quantitative research, usability testing, and audience modelling.
• Collaboration: Proven ability to work closely with Service Design and Data Science teams, and to mentor others.
• Agile Mindset: Comfortable working in agile teams, adapting to change, and driving continuous improvement.

Ready to deliver digital services that matter? Apply now and help us build the future of government, one user insight at a time.