Service Co-Ordinator

We are looking for an organised and proactive Service & Contracts Coordinator to join a growing engineering business in a pivotal role supporting both customers and field-based engineers.\n\nThis is a fantastic opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in keeping operations running smoothly. You'll become the central hub of the service team, coordinating engineer schedules, liaising with customers, managing documentation, and ensuring service activities are delivered efficiently and professionally.\n\nNo two days are the same. One moment you'll be coordinating urgent customer requirements, the next you'll be supporting engineers in the field, updating service records, or helping ensure projects stay on track.\n\nIf you enjoy problem-solving, communicating with people, and being the person who keeps everything organised, this could be an excellent next step in your career.\n\nWhat You'll Be Doing\nCoordinating and scheduling field service engineers across multiple customer sites\nActing as a key point of contact for customers, engineers, and contractors\nManaging service-related documentation and maintaining accurate records\nEnsuring engineers have the information, equipment, and site access details they need to complete their work\nMonitoring ongoing service activities and helping to keep projects on schedule\nSupporting customers with enquiries and providing updates on service visits\nAssisting with quotations, service contracts, and general operational support when required\nBuilding knowledge of the company's products, services, and industry sectorWhat We're Looking For\nPrevious experience in a coordination, scheduling, customer service, or administrative role\nStrong organisational skills and excellent attention to detail\nAbility to prioritise workloads and remain calm when managing multiple demands\nConfident communication skills with customers and colleagues at all levels\nA proactive and solutions-focused approach\nComfortable using computer systems and maintaining accurate records\nExperience within an engineering, technical, facilities, maintenance, or service environment would be advantageous, but is not essentialWhat's on Offer\nA varied and rewarding role with genuine responsibility\nOpportunity to join a well-established and growing engineering business\nSupportive team environment with ongoing training and development\nExposure to technical projects and service operations\nLong-term career progression opportunities for the right individualThis position would suit a Service Coordinator, Engineering Coordinator, Contracts Coordinator, Planner, Scheduler, or Administrator looking to take the next step within a busy and dynamic engineering environment